The Products purchased on the website www.fragrart.com will be delivered to the address indicated by the Customer.
Any transport costs are summarised at the time of order confirmation, on the page dedicated to the summary of the Products ordered and the identification of the payment method.
Your order will be processed within 2-5 business days of receipt*.
The shipment will be made by express courier or postal service. The delivery of the shipment can only take place within the Italian territory.
* Expected order delivery times may vary during busy periods such as holidays.
Damaged Packages
It is important to us to protect our products. If, upon delivery, the package is damaged on the outside or broken, we ask you to indicate the following wording on the Transport Document, together with your signature and that of the courier: "Package accepted with reservation as it is damaged".
We also ask you to immediately communicate your acceptance with reservation to the following address: info@fragrart.com**
If the courier refuses to let you place the control reservation, we ask you not to accept the shipment by immediately communicating the rejection of your order to the following address: info@fragrart.com**
**indicating the order number in the subject of the email